To improve service delivery and modernize assistance channels, the in-person foreign exchange assistance office located in the main building of the Banco de la República provided its services until August 31, 2019.
Likewise, since September 2 we have been gradually phasing out telephone assistance for queries related to foreign exchange regulations.
As of December 1, telephone assistance to the public will be only for:
- Navigation queries and system requirements
- Electronic transmission of foreign exchange information
- Support for foreign exchange market intermediaries and holders of compensation accounts.
Remember that all queries can be filed on our web portal at the link https://totoro.banrep.gov.co/FormularioElectronico/ or at the Banco de la República’s filing centers, in Bogotá and nationwide.